Partnership FAQ

Discover everything you need to know about partnering with the ice lolly lab. From station dimensions and power needs to temperature-controlled logistics across Sri Lanka, find clear answers to elevate your guest experience effortlessly.

Frequently asked questions

We collaborate closely with luxury resorts, boutique villas, and premier hotel groups. Below are common questions from hotel managers, food and beverage directors, and executive chefs regarding our turnkey artisan gelato solutions.

What footprint is required for a gelato station?

Our bespoke artisan gelato stations are engineered for flexibility. Our standard mobile carts require approximately 1.5m x 1m of floor space, while our compact countertop display units fit standard bar and buffet tops with minimal footprint. Both options integrate smoothly into luxury dining rooms, pool decks, and private beach venues.

What power and operational setup do you need?

All display units operate on a standard 230V single-phase electrical supply. Our modern commercial freezers are whisper-quiet, energy-efficient, and maintain steady sub-zero temperatures even in coastal tropical humidity.

How does delivery work in Galle and across Sri Lanka?

From our artisan kitchen in Galle, we run regular scheduled cold-chain delivery routes across the southern coast and to partner hotels throughout Sri Lanka. Each delivery travels in specialised temperature-controlled transport to guarantee optimal texture and taste upon arrival.

What maintenance and equipment support is included?

We provide full routine servicing, preventative equipment checks, and rapid on-call technical support. In the unlikely event of a technical issue, our team is available around the clock to ensure seamless service for your guests.

Can we arrange a private tasting session before committing?

Yes, absolutely. We welcome general managers and executive chefs to schedule a private tasting appointment either at our Galle kitchen or directly at your hotel. We will guide you through our flavour profiles and demonstrate serving presentations tailored to your culinary standards.

Can we customise flavours to match our seasonal menus?

Certainly. Alongside our signature range, we collaborate with hotel culinary teams to craft bespoke, seasonal flavours using fresh local fruits, organic herbs, and premium Italian ingredients. Browse our artisan flavours page for inspiration.

Do you provide staff training for serving and presentation?

Yes. Every partnership package includes hands-on training for your hospitality staff, covering presentation elegance, station hygiene, optimal storage handling, and product storytelling to delight discerning guests.

What are the partnership tiers and service models?

We offer flexible arrangements, ranging from turn-key full-service carts to leased equipment and wholesale supply for existing buffet infrastructure. Visit our hotel gelato solutions page to review our tailored packages.

Bring artisan gelato to your luxury resort

Explore our comprehensive service tiers or schedule an exclusive tasting session for your management team today.